Store Policy

At Pixel Perfect Pages, we are dedicated to providing exceptional service and support to help your business thrive online. Our Customer Care Policy outlines the commitments we make to ensure your satisfaction with our services. Our goal is to create lasting partnerships with our clients, offering reliable and responsive support for all website, social media, and marketing needs.

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1. Commitment to Service Excellence

• Pixel Perfect Pages is committed to delivering high-quality design, maintenance, and marketing services tailored to each client's unique needs. We strive to exceed expectations by providing creative, functional, and performance-driven solutions that help you grow your business online.

• Our team is trained to handle each project with care, professionalism, and attention to detail. Your success is our success, and we work hard to deliver outcomes that align with your goals.

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2. Clear Communication

• We prioritize clear and transparent communication with all clients. Our team is available to discuss project details, timelines, and any questions you may have. We believe that open communication is key to creating successful partnerships and delivering quality service.

• We use email as our primary communication channel and commit to responding to client emails within 1–2 business days. For urgent issues, additional contact methods may be provided, depending on your service package.

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3. Response Times and Availability

• We are available during regular business hours (Monday through Friday, 9 a.m. to 6 p.m. EST) to address any questions, feedback, or support requests. We aim to respond to all inquiries promptly, typically within 1–2 business days.

• For clients in our Pro Management and Social Media Marketing packages, priority response times may be offered to ensure swift support in critical situations.

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4. Support for Website Maintenance and Updates

• For clients subscribed to our website management packages, we provide continuous support to keep your website updated, secure, and running smoothly. This includes:

  • Software and Plugin Updates: Regular updates to maintain site functionality and security.

  • Content Changes: Assistance with content adjustments, such as text updates, image changes, or minor layout modifications.

  • Security Monitoring: Regular checks to identify and resolve potential security risks.

• Clients can request updates or changes via email. We typically process standard updates within 2–3 business days, though more complex changes may require additional time.

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5. Social Media and Marketing Support

• For social media marketing clients, we provide consistent support to maintain an engaging online presence. Services include daily posts, ad creation, engagement with your audience, and weekly or monthly performance reports.

• We encourage clients to communicate their brand voice, goals, and any specific content they want to promote. We’ll work closely with you to ensure that your social media presence reflects your business and attracts the right audience.

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6. Data Privacy and Security

• Pixel Perfect Pages is committed to protecting the privacy and security of client data. We follow industry-standard practices to safeguard your information and the data of your customers. All data collected is used solely to deliver our services and improve your experience.

• We implement SSL certificates, regular data backups, and malware protection on websites we manage to ensure a secure online experience for your business and customers.

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7. Client Education and Empowerment

• We believe in empowering our clients to understand and benefit from the services we provide. We offer guidance and educational resources to help you understand website management, SEO, social media, and digital marketing. We’re here to answer any questions and support you in making informed decisions.

• For clients interested in learning more about their website's performance, our Business and Pro Management packages include monthly performance reports and insights. These reports help you understand the impact of our services and the ongoing progress of your online presence.

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8. Feedback and Continuous Improvement

• We value client feedback and encourage open communication about your experience with our services. If you have any suggestions, concerns, or feedback, we’re here to listen and respond.

• As part of our commitment to improvement, we regularly assess our services to ensure we continue to deliver value. Client feedback is essential in helping us refine our offerings and improve the experience for all clients.

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9. Service Cancellations and Refunds

• We understand that business needs change, and you may need to adjust or cancel services. Our cancellation policy varies depending on the service and package:

  • Website Design Services: Payments for completed website design projects are non-refundable. For projects canceled before completion, partial refunds may be considered on a case-by-case basis.

  • Ongoing Services (e.g., Web Management, Social Media): Monthly services can be canceled with a 30-day notice. Services will remain active for the remainder of the billing cycle, and any prepaid months are non-refundable.

• For more detailed information about cancellations and refunds, please refer to our full terms and conditions or contact us.

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10. Commitment to Ethical and Transparent Practices

• Pixel Perfect Pages adheres to ethical and transparent business practices. We are honest about pricing, project timelines, and expected outcomes. No hidden fees or misleading claims—we are dedicated to providing genuine value and helping your business grow.

• We respect your business's vision and operate with integrity, ensuring that all recommendations and services are in your best interest.

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11. Scope of Service and Limitations

• While we aim to provide a broad range of services, some requests may fall outside the scope of our expertise or service packages. In such cases, we’ll inform you promptly and, if possible, refer you to trusted partners or resources.

• For complex website modifications or highly specialized services, additional fees may apply. We’ll communicate any adjustments to pricing or service scope clearly before beginning work.

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Contact Us

• If you have any questions or concerns, please don’t hesitate to contact us. We’re here to ensure your experience with Pixel Perfect Pages is seamless and enjoyable. Reach out anytime via email or phone, and we’ll be happy to assist.